Shipping policy
Effective Date: September 2026
At All About Her, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates (UAE).
1. Shipping Area
We currently deliver to addresses throughout the United Arab Emirates, subject to courier and delivery-area availability.
2. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or UAE public holidays may be processed on the next business day.
Please note that processing time is separate from shipping and delivery time.
3. Delivery Time
Estimated delivery within the UAE is generally:
3–7 business days after the order has been processed.
Delivery times are estimates and may vary depending on the customer's location, courier operations, product availability and other circumstances beyond our control.
Remote or difficult-to-access areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before the customer completes the order.
From time to time, All About Her may offer free shipping promotions or minimum-order free-shipping offers. Any such offer will be displayed on our website or at checkout.
5. Order Tracking
When tracking information is available, we will provide the customer with a tracking number or tracking link by email, SMS or other available communication method.
Tracking information may take some time to become active after the order has been shipped.
6. Delivery Attempts
Our delivery partner may contact you by phone, SMS or other available method to arrange delivery.
Please ensure that the shipping address and contact details provided during checkout are accurate.
If delivery cannot be completed because the customer is unavailable, provides an incorrect address or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier's terms.
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If an order has not yet been shipped, please contact us as soon as possible if you need to correct your address.
Once an order has been shipped, we may not be able to change the delivery address.
8. Delayed Deliveries
Although we aim to meet the estimated delivery times, delays can occasionally occur because of:
- Courier delays
- Incorrect or incomplete delivery information
- Weather conditions
- Public holidays
- High order volumes
- Customs or regulatory procedures, where applicable
- Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us and we will work with the delivery provider to investigate the shipment.
9. Lost or Missing Orders
If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.
We will investigate the matter with the relevant delivery provider and determine the appropriate next steps.
10. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product and contact us promptly.
For defective or damaged products, please also refer to our Return & Refund Policy.
11. Cash on Delivery
Where Cash on Delivery (COD) is available, the applicable COD fee and payment conditions will be displayed at checkout.
COD availability may vary depending on the delivery location and courier.
12. Contact Us
If you have questions about your order or delivery, please contact:
All About Her
United Arab Emirates
Email: [your customer service email]
We will be happy to assist you with your order.