Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop.allabouther2026@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop.allabouther2026@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop.allabouther2026@gmail.com.

Effective Date: September 2026

At All About Her, we want you to be happy with your purchase. This Return & Refund Policy explains when you may request a return, replacement, or refund for orders placed through our online store.

This policy applies to orders delivered within the United Arab Emirates and is subject to applicable UAE laws and regulations. Nothing in this policy limits any mandatory rights or remedies available to consumers under UAE law.

1. Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged during delivery
Defective or faulty
Different from the product you ordered
Missing parts or accessories included with your order

please contact us as soon as possible after receiving your order.

Depending on the circumstances and applicable UAE consumer-protection requirements, we may arrange a repair, replacement, or refund.

For defective goods, UAE consumer-protection rules provide consumers with statutory remedies, including return/refund, replacement or repair in circumstances covered by the law.

2. Return Requests

For eligible returns, the item should generally be:

Unused and in its original condition
In its original packaging, where applicable
Complete with tags, accessories and other included items
Accompanied by the order number or proof of purchase

We may ask you to provide photographs or videos showing the condition of the item so that we can assess the return request.

3. Change-of-Mind Returns

For items that are not defective, damaged or incorrectly supplied, All About Her may accept change-of-mind returns at its discretion, provided the item is unused, unopened and suitable for resale.

Certain products may not be eligible for change-of-mind returns because of their nature, packaging, hygiene or other applicable legal restrictions.

Any applicable return conditions and charges will be communicated to the customer before the return is processed.

4. Beauty, Hair-Care and Personal-Care Products

For hygiene and safety reasons, products such as hair oils, serums, cosmetics, personal-care products and other products that cannot reasonably be resold after opening may not be eligible for a change-of-mind return once opened or used.

However, this restriction does not remove any rights the customer may have under applicable UAE law where the product is defective, damaged, unsafe, counterfeit, incorrectly supplied, or otherwise does not conform to the agreed specifications.

5. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be made to the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

6. Shipping Costs

If the return is due to an error on our part, such as receiving a defective, damaged or incorrect product, we will handle the return in accordance with applicable UAE law and our available return arrangements.

For voluntary change-of-mind returns, any applicable return or delivery charges will be communicated to the customer before the return is processed.

7. Items Damaged During Delivery

If your order arrives damaged, please contact us promptly and provide:

Your order number
Photographs of the package
Photographs of the damaged product
A short description of the damage

We will review the case and arrange an appropriate remedy where applicable.

8. Non-Returnable Items

Unless required otherwise by applicable UAE law, certain products may not be eligible for change-of-mind returns, including:

Opened or used personal-care products
Opened cosmetics or beauty products
Products that cannot be resold for hygiene or safety reasons
Personalised or customised products
Items specifically identified as non-returnable on the product page

These exclusions do not affect statutory rights relating to defective, damaged, unsafe, counterfeit or incorrectly supplied goods.

9. How to Request a Return

To request a return or refund, please contact us at:

Email: [your customer service email]

Please include:

Order number
Customer name
Product name
Reason for the return
Photos or videos, where relevant

Our customer-service team will review your request and provide the next steps.

10. Refund for Defective Goods

Where a product is defective and applicable UAE law gives the customer a right to return the product and receive a refund, All About Her will provide the applicable remedy in accordance with UAE law.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business practices or applicable laws.

The latest version will always be published on this page.

12. Contact Us

All About Her

United Arab Emirates

Email: [your customer service email]

Website: [your website]